Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@vettsy.com
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide standard shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

2-3 weeks for most of Asian country;

2-4 weeks for United States, Australia, India, most of European country;

4-6 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, some Africa country, some other country;

It will need more time for the South America country or some remote country;

Yes, you will receive an email once your order ships that contains your tracking information, and you can also logo in your account and check the order status or the tracking information. If you haven’t received tracking info within 5 days, please contact us.
Orders will be processed in 1 - 5 working days after we get your order details and payment. For the long-time holiday, we'll post the info on our website and reply you automatically vi emails.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

All the goods are inspected before shipment, so if you are not satisfied with the purchase, please send your order detail (with problems) to our email address service@vettsy.com, we will refund or resend new ones within 24 hours once we get your requirements.

If you didn't receive your order after 3 months. We will issue full refund for you.

Customers are responsible for the customs and import duties. We will declare the value as less as possible, but only on a reasonable basis. We ship hundreds of orders to worldwide one day, and it works fine.

Free shipping on orders over $19.99.

$5.99 shipping fee will be charged on orders less than $19.99

You have successfully subscribed!
This email has been registered