There are 2 plans available for you to choose from: Monthly and Quarterly.
Subscribers are billed immediately for your first purchase. For quarterly box, recurring orders are billed every 90 days from the purchase date. For monthly box, recurring orders are billed every 30 days after purchase dat

First box ships within 1-3 business days. Subsequent boxes will be processed within 3 business days after the charge date.
Shipping time varies by location. These are our estimates:
1-3 weeks for United States, Australia, and most of European countries;
2-5 weeks for Canada, Russia, Italy, France, Spain, Israel, Philippines, and some other countries.

Monthly box: 10th of that month 11:59 PM EST.
Quarterly box:
• Winter: 1st, February
• Spring: 1st, May
• Summer: 1st, August
• Fall: 1st, November
If you subscribe after the cutoff date, you will be receiving your box for the following month/season.

YAS! We make sure every single new member who signs up for the subscription box on the Vettsy website gets a special free gift.

As the purchaser, it is your responsibility to make sure the address chosen at the time of checkout is the correct address. If the wrong address is added to your order- please contact us before your order ships out so we can get it adjusted.

Yes! You may cancel your subscription through your account portal or by emailing service@vettsy.com.
If you’d like to cancel your subscription, please do so before next billing date to avoid additional charges.

All the Vettsy Boxes are not eligible for any discounts with purchase codes at this time.

Yes, Vettsy Points and gift cards can be used to purchase a Vettsy Box.

Some of the products in the Vettsy Boxes are picked randomly. If you don’t want to get products you already had or items you don’t like, leave us additional information when you check out. 'Vettsy Santa' will try his best to make your wish come true!

All sales are final. We do not accept returns or refunds on any of the Vettsy Boxes.

We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy in transit. Pop it into an email with a pic of the product, to service@vettsy.com within 14 days of receiving it, we’ll try our best to get it sorted for you!

Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at service@vettsy.com within 14 days of receiving and we’ll sort it for you.