Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@vettsy.com
Packages from our warehouse in China will be shipped by DHL E-commerce or ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
We ship to the following regions: Australia, Austria, Belgium, Brazil, Canada, Colombia, Cook Islands, Denmark, Fiji, Finland, France, French Polynesia, Germany, Greece, Hong Kong SAR China, Iceland, India, Indonesia, Ireland, Italy, Japan, Kiribati, Laos, Macao SAR China, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Niue, Norfolk Island, Norway, Papua New Guinea, Philippines, Pitcairn Islands, Poland, Portugal, Russia, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Turkey, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, United States, Vanuatu, Vietnam, Wallis & Futuna.

1-3 weeks for most of Asian country;

1-4 weeks for United States, Australia, India, most of European country;

2-4 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, some Africa country, some other country;

It will need more time for some remote country;

Yes, when your order is ready to be shipped, you will receive a shipment confirmation email that contains your tracking information. The email will contain shipment details, your tracking number, and a link to the tracking site. To track the order, please click on the tracking number on the email. If you haven’t received tracking info within 5 days, please contact us.
Orders will be processed in 1 - 5 working days after we get your order details and payment. For the long-time holiday, we'll post the info on our website and reply you automatically via emails.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. You can track your order by clicking 'TRACKING' section in general catalogue.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request as following by : 1. service email: service@vettsy.com 2. social platforms: FB,IG official account

All the goods are inspected before shipment, so if you are not satisfied with the purchase, please send your order detail (with problems) to our email address service@vettsy.com, we will refund or resend new ones within 24 hours once we get your requirements.

If you didn't receive your order after 3 months. We will issue full refund for you.

Any international duties, tariffs and taxes occurred in shipping are now included in our prices.

For Brazil, Colombia, India, Mexico, Saudi Arabia, United Arab Emirates, Ukraine, Free shipping on orders over $59.99. Other countries is free shipping on orders over $39.99.

Or $5.99 shipping fee will be charged

Nail forms have different sizes and shapes which can meet the needs of most users, but it may not meet the needs of everyone who may not be able to find a nail form that suits them. It is highly recommended that you go to a local store and try the nail forms there on your hands and make a purchase.
If your poly gel pops off, please don’t use too much slip solution which can make popping. You can reduce the amount of gel and give it a try and practice makes perfect, use more, you can master the method. Besides, make sure there are no bubbles between your nail and the nail form.
Curing with UV/LED lights will make nail extensions stronger, so it is more recommended to cure under UV/LED lights.
Poly gel can last about 21 days if you apply it properly.
There are two effective ways to remove poly gel nails without damaging your natural nails at home. You can remove it with a drill machine or acetone. We introduced the three ways in our blog post.
Each bottle could be applied on 10 fingers for 5 times, which depends on how thick or thin you apply poly gel to nail forms.
By adding a bit of slip solution and the two desired colors you can mix it up
It can be soaked off, but it's easier/faster to file (especially with an electric file).
Yes, slip solution helps to brush out easier on nails.
Unlike rigid acrylics, PolyGel offers a flexible, lightweight & stronger nail enhancement option, making them more suitable for those on the go. Boasting an ability to bend more than acrylics, PolyGel nails are less likely to break and therefore less likely to cause damage to the underlying nail.
People do not paint their nails all the way to the base so that the nail polish, acrylic, or other nail product doesn't lift or separate due to the nail growing or oils on the skin.
No harsh ingredients or adhesives that lead to damaged nails. Vettsy Poly Nails Gel is made of non-toxic and harmless ingredients, low odor, color resistant, shiny resistant and more flexible than acrylic & stronger than hard UV gel & lighter than both, easier to control, which is friendly for beginners.
Yes. unlike regular tips, dual forms are reusable. The poly gel can come off the form completely after cured.
If you don't have slip solution, you can use isopropyl alcohol 70% or higher.
Yes, please cover the surface of your nails with soaked acetone. Use Aluminum foil pieces to wrap up the top of the finger. The less air you let inside, the quicker the polygel gets loosened. Wait for the acetone to do its job for 10-12 minutes.
Yes, you can use polygel on your toes.
Any synthetic brush, oval size 10 can be used to apply Polygel.
Poly nails gel's storage should be avoided direct sunlight and keep in a cool place.
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