Below FAQ are some common concerns of our customers before purchasing our products, if you have other questions, please just send it to service@vettsy.com
Packages from our warehouse in China will be shipped by DHL E-commerce or ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
This depends on where you are located.  The shipping time to US is about 2-3 weeks and to other areas is about 2-4 weeks. It will need more time for some remote country.
Yes! We ship to most countries in the world! To determine if we ship to your country, enter your address in Checkout to see if there are available shipping options.
Of course you can! You just leave a note at checkout. If you're not sure if you left a note, you can email us and we'll help you change it to the color you want.
After shipping out, you will receive a shipping confirmation E-mail, with tracking number and a link to the tracking site included. To track your order, please go to 17track Enter your tracking number and you can track your order.
We generally process you order after receiving it and ship it within 5 days. You usually receive your package within 2-3 weeks. There may be the occasional delay due to Customs Clearance processes or sale season which are out of our control.
Please contact service@vettsy.com .We will ask you to provide relevant product photos/videos and reply you within 24 hours. If you want learn more, please view our policy.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We will do our best to assist you proceeding with any changes to your order. Any request shall immediately be addressed to our Customer Service by email at  service@vettsy.com.
Currently we accept Credit Card Payments, Paypal, Affirm and Sezzle.
Please contact service@vettsy.com .We will ask you to provide relevant product photos/videos and reply you within 24 hours. If we confirm that the product is missing, you can apply for a refund or reissue, and we will handle it for you immediately.
Please contact service@vettsy.com .We will ask you to provide relevant product photos/videos and reply you within 24 hours. If we confirm that the product is damaged or faulty, you can apply for a refund or reissue, and we will handle it for you immediately.
Due to the difference in resolution and color display in each monitor/screen, it's often tough to get an exact feel for the color until it arrives. This sometimes makes the color selection tricky when shopping online. For future orders, please feel free to contact us. Our team will be happy to guide you toward the right color.
Yes dear, the base & top coat are essential. They protect your natural nails and keep your manicure last longer.
This is a normal occurrence with the solid nail glue. Its composition is natural rubber, so its characteristics are solid and non-flowing.
Welcome to Vettsy. Here is your special 20% off code: WELCOME20
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