Vettsy FAQs: Shipping, Returns, Gel Polish & Nail Product Help

If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your item.

To be eligible for a return, items must be unused, unworn, in their original packaging, and in the same condition as received.

The following items are Final Sale and are not eligible for return or refund:

Press-on Nails
Vettsy Boxes
Lucky Bags
Clearance or Sale items

Please check the product page before placing your order.

Please email [email protected] with your order number, proof of purchase, and the reason for your return request.

Please do not send items back without contacting us first. Items returned without prior authorization may not be accepted.

For returns due to personal reasons, such as changing your mind, ordering the wrong item, ordering duplicates, or no longer wanting the item, the customer is responsible for return shipping costs and any applicable customs duties.

Please contact us before sending your return. Returns sent without prior authorization may not be accepted.

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Please note that original shipping fees are non-refundable. If your order received free shipping, the actual shipping cost paid by Vettsy may be deducted from your refund, depending on the return reason and order situation.

It may take several business days for your bank or credit card company to process and post the refund.

Please contact [email protected] as soon as possible with:

Your order number
Clear photos or videos of the issue
A photo of the shipping label and package, if available
A brief description of the problem

Our support team will review the case and provide assistance. Vettsy’s policy states that damaged, defective, or missing item requests should include order details and clear photos for review.

For product issues caused by our error, such as receiving the wrong item or a defective product, please contact us immediately so we can help resolve the issue.

For exchanges due to personal preference, such as choosing a different color or style, the customer is responsible for return shipping and the shipping fee for the new package.

Enter your discount code at checkout before completing payment. If the code is valid and the products are eligible, the discount will be applied automatically.

Common reasons include:

The code has expired.
The code was entered incorrectly.
The item is excluded from discounts.
The order does not meet the minimum requirement.
Another discount has already been applied.
The product is already on sale or part of a special promotion.

Some kits, clearance items, and Vettsy Boxes may not be eligible for discount codes.

Reward points are automatically calculated and added to your account when you log in before checking out. If you forgot to log in or placed an order before creating an account, please contact us at [email protected]. We will gladly check your order and manually add the missing points.

Please note: We can only retroactively add points for orders placed within the current calendar year (e.g., orders placed in 2026).

It’s easy! Just follow these quick steps to redeem your points for free products or coupons:

1. Log In: Click the gift box icon on our homepage to sign in to your rewards account.
2. Redeem Points: Go to the "Loyalty Hub" on your account page and scroll down to the Points Shop (or Redeem Points section). Choose your desired reward and click redeem to get your special code.
3. Add to Cart:
*For Free Products: Search for that exact item on our site and add it to your cart.
*For Discount Coupons: Shop as usual and add your favorite items to your cart.
4. Checkout: Enter your redeemed code at checkout to apply your discount or get your product completely free!

Yes! We offer an extensive line of products formulated without HEMA and TPO, including:

All our dedicated HEMA-Free Gels (Color, Cat Eye, Glitter, Builder, Mixing, and Nail Tips Glue Pro)
PureGlow Gels & Rubber Base Gels
Luxe Gel Paints & Cushion Ombre Art Gels
3D Chrome Art Gel & Gummy 3D Art Gels

You can easily shop our entire HEMA & TPO-free collection.

Yes, absolutely! We are proud to say that all Vettsy products are 100% cruelty-free and vegan. We never test on animals and do not use any animal-derived ingredients.

Yes! Unlike regular nail polish, all of our gel polishes and gel products require curing with a UV/LED nail lamp.

We photograph all our actual products, but slight color variations can happen. Here is why:

Screens & Lighting: Colors may display slightly differently depending on your phone or computer screen settings.

Bottle Labels: Due to printing limitations, the color sticker on some bottle may not perfectly match the gel inside. Please apply the gel to a nail/swatch stick to see its true, beautiful shade.

Cat Eye Gels: The final color and look depend heavily on how you use the magnetic wand. Most of our website photos of the cat eye gels feature a "wide cat eye" effect. Please use a magnet to activate the effect and reveal the accurate color.

Need application tips or further help? Please contact our team at [email protected].

Yes, all Vettsy's gel polishes can be applied to the natural nails. However, for a longer-lasting manicure and to protect your natural nails from staining, we highly recommend properly prepping your nails and applying a layer of Base Coat before your colored gel.

To achieve a bright cat eye effect, try these pro tips:

Cure Immediately: Magnetic particles can sink or disperse quickly. Always cure the gel immediately after using the magnet. We highly recommend doing one nail at a time.

Layering: Apply a slightly thicker layer of the cat eye gel, or use a colored gek underneath to make the cat eye effect pop.

Magnet Technique: Hold the magnet very close to the nail(do not touch the nail) and gently move it back and forth a few times to gather the magnetic powders tightly for a brighter look.

Need a visual guide? Check out our detailed tutorial for cat eye gel.

Please Don't worry. That stickiness is a completely normal "tacky layer" that acts like double-sided tape to help your next coat of polish adhere perfectly. You can apply your top coat directly over this sticky layer. If you are finished with your manicure, simply wipe the stickiness away using a lint-free wipe and a little rubbing alcohol.

We do not recommend it. Regular nail polish air-dries very quickly, meaning it will likely dry during the mixing or application process. This won't leave you enough time to use a magnet to create the cat-eye design before the polish sets.

Pro Tip: For the best results, always mix magnetic pigments exclusively with gel polish. Gel gives you plenty of time to perfect your magnetic design before curing it under a UV/LED lamp.

You can easily view and download the Material Safety Data Sheets (MSDS) for our products. If you have any further questions regarding our products or ingredients, please feel free to contact our customer service team at [email protected].

Chrome powder needs extra protection! We highly recommend the "Sandwich Method" for a long-lasting finish. Just follow these steps:

1. Apply a no-wipe top coat and cure for 30 seconds (this helps the chrome adhere perfectly).

2. Rub the chrome powder on, then use a dust brush to remove any excess. Then lightly file the free edge of your nail.

3. Apply a layer of Base Coat and cure (this "sandwiches" the powder in).

4. Finally, seal the nail with your Top Coat and cure completely.

🎥Watch our quick video tutorial for long-lasting chrome manicures.

Premature peeling is usually caused by improper nail prep. To ensure a long-lasting manicure, please follow these essential steps:

Buff to a Matte Finish: Gently buff the surface of your natural nails until there is no shine left. This helps the base coat adhere properly.

Cleanse Thoroughly: Wipe the nails with alcohol to remove all dust, oils, and debris.

Prep the Cuticles: Clean and remove any dead skin around the cuticles. If gel touches your skin or cuticles during application, it will cause lifting.

🎥Check out our prep tutorials for visual guidance:

1.https://www.instagram.com/p/CyHqimJrCmJ/
2.https://www.instagram.com/p/C66PMNlLeSk/

Still having trouble? Send a quick video of your application process to [email protected], and our professional nail techs will help you troubleshoot!

Yes, this is completely normal.

Why it's thicker: These formulas are packed with varying sizes of glitter, magnetic particles, and sometimes beautiful opal flakes. Because these dense elements are mixed directly into the gel base, the consistency naturally becomes thicker than standard polishes.

Application Tip: This thicker texture won't affect usability. Simply pick up a small amount of product on your brush, avoid overloading it, and apply the gel slowly and evenly to the nails. For better coverage, you can easily build it up by applying a second thin coat.

You can find step-by-step tutorials in the "Tutorials" section on our website. If you can't find a tutorial for a specific item, simply email the product name to [email protected], and we will gladly send the instructions directly to you.