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Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

 

Your Satisfaction is Our Priority.

All the goods are inspected before shipment, so if you are not satisfied with the purchase, please send your order detail (with problems) to our email address service@vettsy.com, we will refund or resend new ones within 24 hours once we get your requirements.

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